PROCESSING YOUR ORDER
Upon receiving your order…
1. We will confirm availability of your product(s) together with the exact delivery charge to your location.
2. Then we will forward an invoice with details of payment. Please note that the invoice is valid for 48 hours only
(We cannot guarantee availability longer than 48 hours due to the high demand for our merchandise. ). Please
advise us when you make your payment as it takes about 1-2 business days to receive it through Bank
Wire Transfer.
3. Once payment is received in full, we will proceed with your order from our offices in Melbourne, Vic. , Posting days are: Tuesday and Friday.
All information regarding your order such as tracking of shipment will be forwarded to you as soon as it is available
to us.
4. Please allow 2-5 days for delivery. you can check our delivery prices with AusPost web site
5. If item is not in stock the waiting period of production is 7-14 days.
Attention Valued Customers: All invoices are valid for up to 48 hours and items will be held for you. However, after the deadline some merchandise may be out of stock. Please make payment promptly.
Who We are?
We are the leading B2B online dealer to distribute off-price clothing from hundreds of garment manufacturers and importers in Australia.
As we collect large volume of their recent overstocks, we can offer the latest trendy fashions to our customers under the wholesale prices.
As well as the prices, we also guarantee the quality and styles of our merchandise because our professional merchandisers select them and our quality control team inspects each items carefully.
We have thousands of satisfied customers and we also enjoy making new customers happy.
PAYMENT METHOD
Direct Bank Deposit
Bank: West Pac
Acount Name: Moria OnLine Trading
BSB: 033070
Account Number: 274542
IMPORTANT: When you send the funds we need to receive the exact amount of your invoice. The small fee the bank charges you to send the funds is payable by you.
Please add to the transaction description your order number
PAY PAL
We are a Pay Pal business verified member with 590+ rating. Our Pay Pal email address is webmaster@tifaarts.com.au
Together with your invoice you will receive an exact Pay Pal link to direct payment.
SAMPLES
Due to the nature of our business and a consistent volume of sales we have decided to halt all sample distrubution. You can place one minimum quantity order through us and once you are satisfied you can purchase larger quantities.
However, if you do need a sample before purchasing wholesale the price will be the item listed price X10. For example if the price of a handbag on our site is $5 it will then be $50 plus shipping in order to receive a sample.
delivery
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
It is your responsibility to inform us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with Australia Post to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.
Without limiting these Terms and Conditions:
- we will not accept liability for any loss or damage arising from a late delivery
-you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order
-we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
GUARANTEES
What we post in our website catalogue and what you order is what you will receive, NO SURPRISES! That is our Guarantee!
RETURN POLICY
Due to the nature of the Surplus business, all sales are final – we have a NO RETURNS – NO EXCHANGES – NO REFUNDS policy unless it is discussed or pre-arranged with us.
If you have any more questions other than the ones we have already answered, feel free to contact us at webmaster@tifaarts.com.au
